Here you’ll find information about how this site handles personal information, the terms that apply when you use it, and UX Strategy Lab’s commitment to accessibility and privacy.

TERMS

Privacy Policy

Last updated: October 7, 2026

Your privacy matters. This section explains what information may be collected when you visit this site or contact UX Strategy Lab, how it may be used, and the choices available to you.

Information you provide

You may choose to provide personal information when you contact UX Strategy Lab, submit a form, request information, or otherwise communicate through the site.

This may include your name, email address, company or organization, and anything you choose to include in your message.

Information collected automatically

Like most websites, this site may collect limited technical information about a visit. That can include browser and device type, operating system, referring page, pages viewed, general location derived from IP address, and date and time of access.

Analytics or similar tools may also collect information about how visitors interact with the site so UX Strategy Lab can understand what is useful and improve the experience.

How information is used

Information collected through the site may be used to:

• respond to questions and project inquiries;
• communicate about services or potential work;
• operate, maintain, and improve the website;
• understand how visitors use the site;
• protect the site and business from misuse or security issues; and
• meet legal, accounting, or recordkeeping obligations.

Sharing of information

UX Strategy Lab does not sell personal information.

Information may be shared with service providers that help operate the website or business, such as website hosting, analytics, email, scheduling, form, or professional-service providers. Information may also be disclosed when required by law or reasonably necessary to protect legal rights, safety, or security.

Cookies and third-party tools

This site may use cookies or similar technologies for essential site functions, analytics, preferences, or embedded third-party services.

You can usually control or delete cookies through your browser settings. If a cookie-preferences tool is available on the site, you may also be able to manage nonessential cookie categories there.

Data retention

Personal information is kept only as long as reasonably necessary for the purpose for which it was collected, legitimate business recordkeeping, or legal obligations.

Your choices

You may contact UX Strategy Lab to ask about information you have provided, request a correction or deletion where appropriate, or ask questions about how information is handled. Certain records may need to be retained for legal, contractual, security, or recordkeeping purposes.

Children’s privacy

This website is intended for business and professional audiences and is not directed to children under 13. UX Strategy Lab does not knowingly collect personal information from children under 13 through this website.

Security

Reasonable administrative and technical measures are used to help protect information. No method of internet transmission or electronic storage can be guaranteed to be completely secure.



Links to other websites

This site may link to third-party websites. UX Strategy Lab is not responsible for the privacy practices, security, or content of those sites.

Changes to this policy

This Privacy Policy may be updated from time to time. The current version will be posted here with a revised “Last updated” date.

Terms of Use

Last updated: October 7, 2026

These are the ground rules for using uxstrategylab.com. They’re here to keep expectations clear, protect the work on the site, and explain what browsing the site does and does not mean.

About this website

UX Strategy Lab provides information about UX strategy, website design, product design, research, customer experience, and related professional services.

Website content is provided for general informational and marketing purposes. Browsing the site, sending a message, or downloading information does not create a client, consulting, fiduciary, partnership, employment, or other professional relationship. A client relationship begins only when both parties enter into a separate written agreement.

No guarantee of results

Case studies, examples, opinions, project descriptions, and recommendations illustrate approaches and past work. They do not guarantee that another business, product, website, or project will achieve the same result.

InIntellectual property

Unless otherwise stated, written content, illustrations, diagrams, branding, page designs, and other original materials on this site belong to UX Strategy Lab or are used with permission.

You may view the site and share links to it for personal or legitimate business purposes. You may not copy, reproduce, republish, sell, modify, distribute, or commercially reuse substantial portions of the site without written permission.

Case studies and client work

Some case studies may be anonymized, summarized, adapted, or presented at a high level to protect confidential or proprietary information. Client names, trademarks, screenshots, and other client-owned materials remain the property of their respective owners.

No endorsement, partnership, or ongoing affiliation should be assumed unless specifically stated.

Accuracy of information

Reasonable efforts are made to keep site information accurate and current, but information may become outdated, incomplete, or inaccurate. Services, availability, examples, and other site content may change without notice.

Third-party links

This site may link to third-party websites, tools, or resources. Those links are provided for convenience and do not necessarily indicate endorsement. UX Strategy Lab is not responsible for third-party content, privacy practices, or availability.

Website availability

UX Strategy Lab does not guarantee that this website will always be available, uninterrupted, secure, or error-free. The site may be changed, suspended, or discontinued at any time.

Prohibited use

You may not use this website to violate applicable law, interfere with website security or operation, attempt unauthorized access, transmit malicious code, misrepresent UX Strategy Lab, infringe another party’s rights, or systematically extract site content for unauthorized commercial use.

Disclaimer

To the extent permitted by law, this website and its content are provided “as is” and “as available,” without warranties of any kind, express or implied.

Limitation of liability

To the fullest extent permitted by applicable law, UX Strategy Lab will not be liable for indirect, incidental, special, consequential, or similar damages arising from use of, or inability to use, this website. Nothing here is intended to limit liability that cannot legally be limited.

Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, unless applicable law requires otherwise.

Accessibility Statement

Last updated: October 7, 2026

Accessibility is part of thoughtful UX. UX Strategy Lab is committed to making this website usable by as many people as possible and to improving the experience when barriers are found.

Our approach

UX Strategy Lab aims to follow recognized accessibility practices and uses the Web Content Accessibility Guidelines (WCAG) as a reference when designing and maintaining the site.

Areas we pay attention to:

• Readable content: Clear hierarchy, readable type, and appropriate contrast.
• Keyboard access: Navigation and interactive elements designed to work without a mouse where possible.
• Meaningful labels: Helpful headings, link text, form labels, and alternative text for meaningful imagery.
• Responsive layouts: Content designed to remain understandable across different screen sizes and zoom levels.
• Color with context: Important information is not intended to rely on color alone.
• Ongoing improvement: Accessibility is reviewed as the site changes and new content is added.

Ongoing work

Accessibility is not a one-time project. Websites change, browsers and assistive technologies evolve, and new content can introduce new issues. UX Strategy Lab continues to review and improve this site over time.

Third-party content

Some parts of the site may rely on third-party platforms, embedded tools, or services that UX Strategy Lab does not fully control. We encourage those providers to offer accessible experiences, but cannot guarantee the accessibility of every third-party service.

Need help using the site?

If you encounter an accessibility barrier, have trouble accessing content, or need information in another format, please reach out.

If possible, include the page or feature you were trying to use, what happened, and the browser or assistive technology involved. I’ll make a reasonable effort to understand the problem, provide an alternative, and improve the experience.

Tell me what you're trying to improve.

You do not need to diagnose the UX problem first. Start with what you are seeing, what customers are telling you, or what you want the website or product to accomplish.